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Privacy Policy

Introduction

Your privacy is important to us. Ourela (“we”, “our” or “ours”) is committed to protecting your personal data and ensuring complete transparency in how we process it. This Privacy Policy explains what data we collect, how we use it, and what your rights are under the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable Portuguese law.

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By using our website and services, you agree to the terms described in this Privacy Policy. If you have any questions, please contact us through: info@ourelacollection.com

Data We Collect

We collect the following types of personal data:

  • Personal information: Name, email address, and phone number;

  • Booking information: Details of your reservations, including check-in and check-out dates, accommodation preferences, and payment status;

  • Browsing data: IP address, device type, and usage data (collected through analytics tools).

How We Use Your Data

We process your personal data for the following purposes:

  • Manage and confirm your bookings;

  • To communicate with you regarding requests for information or reservations;

  • Fulfil legal obligations related to guest registration;

  • Analyse website traffic and improve our services;

  • Process payments securely through Stripe.

Legal Basis for Data Processing

We process your data based on the following legal grounds:

  • Performance of a contract: To manage and fulfil your reservation;

  • Legal obligations: To comply with Portuguese legal requirements, including reporting guest data to AIMA (Agency for Integration, Migration and Asylum);

  • Legitimate interest: To improve our services and ensure the security of the website.

Data Sharing and Disclosure

Your personal data may be shared with:

  • AIMA (Agency for Integration, Migration and Asylum): To comply with legal obligations regarding guest registration;

  • Our booking management platform: To process and manage your bookings;

  • Our invoicing platform: To issue invoices in accordance with Portuguese tax law;

  • Stripe: To process payments securely. Your payment details are managed directly by Stripe, and we do not store your credit card information. For more details, please see Stripe's Privacy Policy.

We only share personal data with trusted third parties, under strict confidentiality agreements and in compliance with data protection laws. We do not sell or rent your data to third parties.

Data Retetion

We retain personal data for as long as necessary to fulfil our legal and contractual obligations.

  • Data required by law is stored for the mandatory retention period;

  • The remaining data is retained for 12 months after it is no longer legally required, after which it is securely deleted.

Your Rights

Under the GDPR, you have the right to:

  • Access, correct, or delete your personal data;

  • Restrict or object to the processing of your data;

  • Request the portability of your data.

To exercise these rights, contact us at info@ourelacollection.com . We will respond within the legally established timeframe.

Data Security

We take security seriously and implement appropriate technical and organisational measures to protect your personal data. These include:

  • Encryption of sensitive data;

  • Secure storage with restricted access;

  • Regular security reviews to prevent unauthorised access, loss, misuse, or alteration of data.

Privacy Policy Update

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we recommend that you review this page periodically.

Contact us

If you have any questions about this Privacy Policy, please contact us through:

info@ourelacollection.com

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